Terms of Service

1. Eligibility & Account Requirements

Age Requirement

Creased is available to users 13 years of age or older.

Users under 18 must have parental or guardian consent.

By using the platform, you represent that you meet these requirements.

Required Information

To create and maintain an account, you must provide:

• Your legal first and last name
• An active and valid email address
• A unique username
• A correct shipping address
• A connected payout account for seller payments

You agree to keep all information accurate and up to date.

Account Security

You are responsible for protecting your login credentials.

Creased is not responsible for losses caused by unauthorized access resulting from your failure to secure your account.

If you believe your account has been compromised, you must notify Creased immediately.

One Account Per User

Each person may maintain only one personal account.

Creating multiple accounts to avoid penalties, restrictions, or authentication strikes is prohibited.

Account Ownership

User accounts are licensed, not sold.

Accounts may not be:

• Transferred
• Sold
• Shared
• Grafted onto another person

Creased may revoke access for any violation.

2. Using the Platform

Limited License to Use Creased

Creased grants you a limited, revocable, non-transferable license to use the platform for:

• Buying sneakers
• Selling sneakers
• Posting content
• Messaging
• Participating in Crews
• Using authentication services
• Displaying a seller storefront

Creased may revoke this license at any time if you violate these Terms.

Prohibited Actions

You may NOT:

• Reverse engineer any part of Creased
• Attempt to bypass authentication
• Scrape, harvest, or copy data
• Use bots or automation
• Impersonate other users or businesses
• Facilitate or attempt off-platform transactions
• Post illegal, harmful, hateful, or explicit content
• Harass, abuse, or threaten others
• List counterfeit, replica, or unauthorized goods
• Manipulate search results or marketplace data
• Engage in fraud, scams, or chargeback abuse

Violation may result in suspension or permanent removal.

Permitted Commercial Activity

You may:

• Sell sneakers
• Operate a store profile
• Post Clips and Stories
• Manage paid or free Crews
• Market products within Creased's rules

You may NOT:

• Promote external selling platforms
• Redirect buyers to other payment channels
• Sell outside Creased's checkout system

3. Marketplace Rules

Creased as Marketplace Operator

Creased provides a platform that connects buyers and sellers.

Creased itself is not the seller unless explicitly stated.

How Purchases Ship

New purchases follow one of two routes. Checkout shows the route before you pay, and every order keeps the route saved when it was bought.

Authenticated Purchase

The seller ships the pair to Creased. Creased authenticates it and ships it to the buyer.

Store Partner Direct Purchase

A Store Partner that Creased has approved for direct delivery ships the pair straight to the buyer. Creased does not authenticate it. See Store Partners below.

Trusted Seller status does not by itself allow direct delivery, and it does not mean Creased authenticated a pair. It never changes an order's route, fees, or charges.

Seller Responsibilities

Sellers must:

• List items accurately and honestly
• Provide true, unedited photos
• Describe the condition and flaws accurately
• Follow each order's saved route and shipping instructions
• Ship within 72 hours of sale
• Use proper packaging
• Not send fake, replica, or unauthorized items
• Not substitute or swap items

Submitting counterfeit items is a serious violation.

Buyer Responsibilities

Buyers must:

• Provide accurate address details
• Pay using Creased's secure checkout
• Not file fraudulent disputes
• Not attempt external payment methods
• Understand that, on an authenticated purchase, authentication is final unless reviewed under PDAR

Payments & Payouts

Creased uses Stripe and/or other third-party payment processors.

All payouts go to the payout account and/or bank account the seller connects to Creased.

If a payout processor is unavailable or imposes unreasonable delays, Creased will provide an alternative payout method as required by applicable state laws.

Creased is not responsible for:

• Account holds
• Frozen funds
• Verification delays
• Chargeback decisions

4. Store Partners

Store Partners are stores that Creased verifies and approves to sell under their own saved terms. Creased may also approve a Store Partner to ship directly to buyers.

Direct Purchases

A direct purchase ships from the store straight to the buyer. Creased does not authenticate the pair, and checkout clearly says so before the buyer pays. PDAR does not apply to direct purchases.

Claims, Returns & Refunds

Creased handles delivery, condition, and authenticity claims on direct purchases. Buyers open these claims with Creased from their order.

• A condition return that Creased approves goes back to the store
• A pair suspected to be counterfeit goes to Creased for review
• Creased can refund the buyer in full before or after the store is paid

The store's saved terms set what it owes after a full refund. Creased keeps an unpaid payout and recovers anything else the store owes. The buyer's refund does not wait for that recovery.

Store Partner Terms

Each Store Partner's saved terms set:

• Its fees and the charges its buyers pay
• When its payouts are released
• What it owes after a buyer is refunded

The owner reviews and accepts those exact terms before receiving new purchases, and again whenever they change. Paid orders keep the terms saved when they were bought.

Shipping & Payouts

The store ships each direct order to the buyer within 72 hours of sale and follows the shipping instructions saved with the order.

A direct order's payout is released only after the carrier confirms delivery and any refund, support case, or dispute on the order is resolved.

Store Setup & Approval

Creased staff may prepare storefront, listing, and post changes for a Store Partner. Each change stays private until the owner approves that exact version, and any later staff edit needs the owner's approval again. An approved listing goes live once the owner's seller setup is complete.

The owner personally accepts the Store Partner terms and sets up payouts.

Inventory

A Store Partner can also sell its pairs in its own store. When a listed pair sells there, the store marks it sold elsewhere on Creased. A pair that a Creased buyer has already reserved or paid for cannot be marked sold elsewhere.

5. Authentication Services

Authentication protects buyers, sellers, the marketplace, and the Creased community.

Every authenticated purchase must pass through Creased's authentication system. Creased does not authenticate Store Partner direct purchases. Existing orders follow their saved fulfillment route.

Dual-Layer Authentication

Creased uses both:

1. Trained in-house human authenticators
2. Third-party AI authentication services

These systems work together to detect replicas and ensure accuracy.

Purpose of Authentication

Authentication ensures:

• Customer safety
• Product legitimacy
• Marketplace integrity
• Protection against fraud
• Accurate condition verification

Authentication Outcomes

Passed Authentication

The item meets Creased's standards of authenticity and condition.

Escalated Authentication

Additional reviews needed due to:

• Inconsistencies
• Rare model verifications
• Manufacturing variations
• Condition concerns

This may increase processing time.

Failed Authentication

The item does not meet authenticity or listing condition standards.

Inauthentic / Counterfeit

Clear counterfeit indicators identified.

Confidential Authentication Methods

To protect Creased's authentication system:

• Criteria
• Indicators
• Internal processes
• AI thresholds
• Evaluation methods

are not publicly disclosed.

This prevents counterfeiters from adapting.

Authentication Is a Professional Opinion

Consistent with StockX, GOAT, and industry standards:

Authentication is a professional expert opinion, not an absolute guarantee.

No system is 100% perfect due to:

• Replica evolution
• Factory inconsistencies
• Aging materials
• Inconsistent manufacturing variations

Creased aims for the highest accuracy possible.

6. Failed Authentication, Counterfeits & Seller Penalties

Failed Authentication Process

If an item fails authentication:

• Buyer receives a full refund
• Seller is issued a Failed Authentication Strike
• Creased records the actual authentication and return expenses
• Any seller recovery requires separate approval; automatic monetary penalties are disabled
• Seller may face listing restrictions

Counterfeit Goods Protocol

If an item is counterfeit:

• Buyer receives a full refund
• Seller receives a Counterfeit Strike
• Any return shipping recovery is reviewed and separately approved
• Seller may be temporarily or permanently banned
• Creased may escalate cases for further investigation

Even one counterfeit submission may justify permanent removal.

Strike System Overview

Failed Authentication Strike

Issued for items that:

• Fail condition checks
• Do not match description
• Have undisclosed defects

Counterfeit Strike

Issued for replica, fake, or unauthorized items.

This is considered severe.

Abuse Strike

Issued for:

• Off-platform deal attempts
• Fraud
• Harassment
• Platform manipulation

Strike Penalties

Based on severity and repetition, Creased may impose:

• Temporary selling freezes
• Review of future selling access
• Listing visibility reductions
• Feature restrictions
• Permanent account bans

7. Return Shipping Obligations

Failed authentication does not automatically create a seller fee. Creased records actual expenses and any separately approved recovery. The operations team communicates return arrangements.

Any proposed recovery or item disposition requires separate review and notice.

After 45 days, and after reasonable notice attempts to the seller, the item may be deemed abandoned in accordance with applicable state laws.

Creased is not responsible for storing abandoned items beyond the legally required periods.

8. Finality of Authentication Decisions

This section applies to authenticated purchases.

Authentication decisions are final except through PDAR, subject to applicable consumer protection laws.

Creased's authentication process is the primary method of determining authenticity.

Creased may, at its discretion, consider additional third-party information when required by law, but is not obligated to adopt outside opinions unless mandated by applicable regulations.

Creased does not rely on opinions from:

• Retail store employees
• YouTube or TikTok legit checkers
• Facebook/Discord/Reddit groups
• Non-professional third-party apps
• Unverified "sneaker experts"

The only internal review method available is PDAR, except where local laws provide additional consumer rights.

9. Post-Delivery Authenticity Review (PDAR)

A buyer who received an authenticated item but believes there is an issue may open a PDAR case.

PDAR does not cover Store Partner direct purchases, which Creased did not authenticate. Claims on those purchases follow Store Partners.

PDAR Eligibility

Buyers have 3 days from delivery to:

• Submit a claim
• Upload photos
• Describe concerns

PDAR Creased Review Process

Creased reviews:

• Internal authentication photos
• AI logs
• Authenticator notes
• Chain-of-custody data
• Packaging photos
• Any internal flags

When Refunds Are Issued

A refund will be issued only if Creased confirms:

• An internal processing error
• A labeling or SKU mix-up
• A chain-of-custody error
• A proven authentication mistake

When Refunds Are NOT Issued

Refunds will NOT be issued if:

• A third-party "checker" disagrees with Creased
• A store employee says it's fake
• Buyer has changed their mind
• Buyer damaged or altered the item
• PDAR window has expired

Third-Party Information (New York Compliance and California)

Users located in New York may submit third-party authentication information during a PDAR review if they believe it supports their claim.

Creased will review such information only to the extent required by New York and California General Business Law, but:

• Creased is not required to rely on, accept, or adopt the conclusions of any third-party authenticator, unless mandated by applicable law.

External information must include:

• The full name of the evaluator
• Date of evaluation
• Detailed explanation of the methods used
• Clear, unedited photos provided by the buyer

Creased may reject any third-party submission that is:

• Unverifiable
• Incomplete
• Inconsistent with known manufacturing standards
• Provided by uncredentialed evaluators
• Based on retail employee opinions
• Based on social media or non-professional legit checks

Creased's internal authentication records, AI logs, human authenticator notes, and chain-of-custody data remain the primary and controlling evidence in all PDAR cases.

Submission of third-party information does not guarantee a refund or overturning of an authentication decision.

Creased retains the right to make the final determination unless applicable law requires otherwise.

10. Buyer Protection

Creased offers strong buyer protection.

Covered

Buyer protection applies to:

• Counterfeit goods
• Failed authentication
• Wrong item shipped
• Seller non-shipment
• Delivery, condition, and authenticity claims on Store Partner direct purchases

Not Covered

Buyer protection does not cover:

• Fit issues
• Color difference due to screen brightness
• Smell sensitivity
• Third-party legit check disagreements
• Buyer remorse
• Damage caused after delivery

11. Shipping, Delivery & Returns

Seller Shipping Requirements

Sellers must:

• Ship within 72 hours
• Ship authenticated orders to Creased's authentication center
• Ship Store Partner direct orders straight to the buyer
• Follow the shipping instructions saved with the order
• Package securely
• Use provided labels (if applicable)

Carrier Issues

Creased is not responsible for:

• Lost packages
• Stolen packages
• Carrier delays
• Weather impacts

Carrier tracking confirmation serves as proof of delivery.

Returns

Returns are not accepted unless:

• Authentication fails
• Counterfeit issues
• Internal errors verified by Creased
• Creased approves a condition claim on a Store Partner direct purchase

Approved condition returns on a direct purchase go back to the store. Suspected counterfeits go to Creased for review.

12. Off-Platform Transactions

Off-platform transactions are strictly prohibited.

These include:

• Cash App
• Zelle
• Venmo
• Apple Pay
• Instagram DMs
• In-person deals
• External friends-and-family payment transfers
• Private invoices
• External website links

Creased Offers Zero Protection Off-Platform

If a transaction occurs outside Creased:

• Creased offers no refund
• No authentication
• No protection
• No dispute resolution

Penalties

Off-platform attempts may result in:

• Selling restrictions
• Message restrictions
• Temporary suspension
• Permanent banning

13. Reporting System

What Users Can Report

• Listings
• Photos / videos
• Stories / Clips
• Comments / replies
• Messages
• Profiles
• Crews
• Events
• Username issues (impersonation)
• Off-platform deal attempts
• Harassment
• Hate speech
• Threats
• Child safety concerns
• Scams
• Fraud

How Creased Reviews Reports

Creased may:

• Remove content
• Review messages related to the report
• Apply penalties
• Restrict features
• Suspend or ban accounts

Possible Outcomes

• Warning
• Content removal
• Feature restrictions
• Temporary suspension
• Permanent ban

Severe cases may be escalated to law enforcement.

False Reporting

Users may not:

• File false reports
• Weaponize reporting tools
• Mass-report to harm an account

Penalties include:

• Restrictions
• Suspensions
• Permanent bans

14. User-Generated Content

You retain ownership of your content.

Content License

You grant Creased a global, royalty-free license to:

• Store
• Host
• Display
• Reproduce
• Modify (only for technical operation)

Prohibited Content

You may NOT post:

• Hate speech
• Threats
• Harassment
• Explicit content involving minors
• Violence
• Illegal goods
• Dangerous items
• Copyrighted content you do not own

Content Retention

Deleted content may remain in:

• Backups
• Internal logs
• Legal holds

15. Messaging Rules

Messaging is intended for marketplace and community interaction.

Prohibited Messaging Behavior

• Off-platform deals
• Harassment
• Threats
• Hate speech
• Scams
• Fraud
• Explicit content involving minors
• Impersonation

Message Review

Creased does not actively monitor messages.

However, reported messages will be reviewed.

16. Crews (Community Groups)

Crews allow group-based communities within Creased.

Crew Features

Each Crew includes:

• Feed
• Threads
• Events
• Members list

Crew Owner Responsibilities

Owners must:

• Moderate responsibly
• Enforce rules
• Maintain safety
• Provide value for paid Crews

Member Responsibilities

Members must follow:

• Crew rules
• Creased Terms
• Community standards

Events

Real-world and virtual events are attended at the user's own risk.

17. Fees, Boosts & Subscriptions

Creased may charge fees for:

• Selling
• Boosts
• Authentication services
• Delivery and marketplace services
• Crew subscriptions

Subscription Transparency

By purchasing a subscription, you agree that it automatically renews at the stated interval unless you cancel.

• Users may cancel subscriptions at any time through their account settings.

Cancellation takes effect immediately for future billing cycles.

Fee Changes

New fees apply through published terms that sellers accept before receiving new commitments. Existing offers, authorized payments, orders, and earned commissions retain their saved terms.

Users will be notified of subscription renewal terms as required by applicable laws.

18. Account Termination

Creased may suspend or ban users for:

• Counterfeit activity
• Repeated failed authentications
• Off-platform deals
• Harassment
• Hate speech
• Fraud
• Scams
• Illegal activity
• Child safety violations
• Threats

Users will receive notice of enforcement actions when legally required.

Users may have the right to appeal certain account actions under California or New York law.

19. Disclaimers

Creased provides the platform AS IS, without warranties.

Creased does not guarantee:

• Uninterrupted service
• Zero errors
• Perfect authentication
• Accurate user-generated content
• Protection from all fraud
• Delivery timeline guarantees

20. Limitation of Liability

Creased's maximum liability to any user is:

$100 or the total fees paid to Creased by the user in the last 12 months — whichever is greater.

Creased is not liable for:

• Lost profits
• Data loss
• Emotional distress
• Indirect or incidental damages
• Off-platform activity
• Carrier issues

This limitation applies only to the extent permitted by applicable law.

Users in California and New York retain all rights that cannot be waived under their state consumer protection laws.

21. Governing Law

These Terms are governed by the laws of the State of Arizona.

However, users residing in California or New York are also entitled to the protections of their home state's consumer protection laws to the extent those rights cannot be waived.

Disputes may be resolved in Maricopa County, Arizona, except where applicable state law requires local venue or prohibits exclusive forum selection.

Users may opt out of arbitration and class-action waiver clauses (if implemented) within 30 days of creating an account by contacting legal@creasedapp.com

22. Optional AI Features

With your explicit permission in the signup Terms and choices or in Settings, Creased sends the photos, videos, voice recordings, text and shoe choices you submit to Google for AI search, shoe suggestions, collection tools, Crew summaries and voice transcription.

AI sharing is optional. You can create an account without it and turn it off in Settings. Turning it off stops new AI requests, including background processing. Requests already sent cannot be recalled. Posting, shopping and manual entry remain available.

An older acceptance of these Terms is not permission for AI sharing. AI results can be inaccurate; check suggestions before using them.

23. Child Safety

Creased prohibits child sexual abuse and exploitation, including child sexual abuse material, sexual content involving minors, grooming, sexual solicitation of minors, sextortion and trafficking.

Use Report on content, messages or accounts, or contact support@creasedapp.com. Do not copy, download or send suspected abuse material. Creased removes prohibited content, may permanently ban offending accounts, and reports confirmed child sexual abuse material to the appropriate authority as required by law.

24. Contact Information

For any questions:

legal@creasedapp.com